Thank you for choosing High-Achievers for your online course needs. We strive to provide the highest quality educational content and support to our customers. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions for obtaining a refund for your online course purchase from High-Achievers.
-
Refund Eligibility: 1.1 To be eligible for a refund, you must request the refund within 7 days from the date of purchase. 1.2 Refunds are only applicable to online course purchases made directly through our website or authorized sales channels. If you purchased our courses through a third-party platform or reseller, their refund policies and procedures will apply. 1.3 To qualify for a refund, you must not have completed more than 20% of the course content. Completion progress is determined based on our internal tracking system. 1.4 The refund policy applies to the initial purchase only. Subsequent enrollments or purchases are not eligible for a refund.
-
Refund Process: 2.1 To request a refund, you must contact our customer support team within the specified 7-day period. You can reach us by email at info@highachievers.com or through our website’s customer support portal. 2.2 When requesting a refund, please provide the following information: – Your full name and email address used for the purchase – Order/Transaction number – Reason for the refund request 2.3 Once your refund request is received, our customer support team will review it and notify you of the approval or rejection of your refund. 2.4 If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Please note that processing times may vary depending on your payment provider.
-
Non-Refundable Items: 3.1 Certain items are not eligible for a refund. These include, but are not limited to: – Course completion certificates or badges – Digital downloads, e-books, or supplementary materials – Bundled or discounted course packages 3.2 Any additional services, such as coaching or personalized support, are non-refundable.
-
Modifications and Disputes: 4.1 High-Achievers reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. 4.2 In the event of a dispute regarding a refund, High-Achievers will make reasonable efforts to resolve the issue in a fair and satisfactory manner. However, if a mutually agreeable resolution cannot be reached, the decision of High-Achievers will be final.
Please note that by purchasing our online courses, you agree to abide by this Refund Policy. We recommend reviewing the policy carefully before making a purchase. If you have any questions or require further assistance, please don’t hesitate to contact our customer support team.